Mini Spiral Pen & Flip book

If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.

 

RETURNS:

All returns must be postmarked within 15 days of the purchase date. All returned items must be in new and unused condition.

 

RETURN PROCESS:

To return an item, please email customer service at info@ascendtexas.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and [include your proof of purchase, and mail your return to the following address:

Ascend Camp & Retreat Center

Attn: Returns

[RMA #]

5236 Kiwanis Road,
Dallas, TX 75236

United States

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS:

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 3 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS:   

The following items cannot be returned:

 

     ●     Stainless Steel Sports Bottle

     ●     Classic Sports Bottle

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Please Note that sale items are FINAL SALE and cannot be returned.

 

QUESTIONS:

If you have any questions concerning our return policy, please contact us at:

469-998-2267

info@ascendtexas.com