FAQ

Q. Can I cancel or reschedule my appointment?

Yes, you can. All cancellation and rescheduling requests MUST be made 48 hours prior to your appointment. Email us your request at info@ascendtexas.com

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Q. What happens to my appointment if it rains?

Appointments ARE NOT automatically cancelled due to rain. In the event that an appointment needs to be cancelled due to weather conditions, you WILL be contacted early morning the day of your ride by one of our horse guides to let you know that the appointment has been cancelled and will need to be rescheduled. If you are unable to reschedule, you may contact us at info@ascendtexas.com to request a refund.

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Q. What should I wear for my ride?

We recommend that riders wear long pants that they find comfortable. Close toed shoes are a MUST for all riders.

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Q. Can I double up on a horse with someone else?

For the safety of our riders and horses, we do not allow doubling up. There will be one horse per rider.

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Q. Can I bring a group larger than 3 people for a trail ride?

No, the maximum amount of riders we allow on a trail at once is three. This is for guests safety. The best solution for larger groups is to book back-to-back sessions. In this case, everyone can ride the same day and the other group members can enjoy our lovely camp grounds while they wait. Alternatively, up to five people are able to ride through our corral.

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Q. Do I need any prior riding experience to book?

No, all of our riding experiences are beginner friendly and require no previous experience to ride.

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