If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.
RETURNS:
All returns must be postmarked within 15 days of the purchase date. All returned items must be in new and unused condition.
RETURN PROCESS:
To return an item, please email customer service at info@ascendtexas.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and [include your proof of purchase, and mail your return to the following address:
Ascend Camp & Retreat Center
Attn: Returns
[RMA #]
5236 Kiwanis Road,
Dallas, TX 75236
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS:
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 3 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS:
The following items cannot be returned:
● Stainless Steel Sports Bottle
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